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# Customer Complaint Management Software That Optimize Customer Success

NIIX Complaint Management Software is designed to accurately identifies, capture and track customer complaints, analyse, develop action plans to resolve issue and prevent recurrence. Automated workflow navigates users to issue the complaint, take immediate action for resolution till closure, and gain increased visibility into common trend of complaint.

## Power Up Your Customer Satisfaction

The central platform for recording and tracking complaints with automated workflow makes it effectively capture complaint details, categorize the severity with any associated documents, task assignment to related individual for corrective action with due dates, notification and reminder till final resolution. It helps to optimize customer satisfaction, and retention.

## Cloud-Based Customer Feedback Available Anytime Anywhere

Make managing complaint consistent, fast and effective. Details of complaint include complaint source, action taken, personnel incharge, due dates, etc. Use flexible workflows, automation, and record keeping to route customer complaint to the right employee for quick assistance and achieve customer satisfaction. Ensures that every complaint is properly recorded, handled, assigned, tracked, and resolved.

##### Efficient Customer Complaints Platform

Simplifies systematic channel for client to submit their complaints while you can also initiate the complaint management from internal.

##### Analyze, Categorize and Prioritize

Analyzeand categorizecustomer complaints to know frequency and criticality to prioritize quick corrective action.

##### Develop Effective CAPA Plans

Track each customer complaint data and develop CAPA plans to fix deficiencies and prevent reoccurrence.

##### Easily Amend Form Template

Design your preferred customer complaint form template using drag and drop feature.

##### Mitigate Risk and Maintain ISO Compliance

Helps organization to maintain regulation and certification compliance such as ISO audit and FDA compliance whichrequire a formal complaint handling process such as21 CFR Part 820.198 and 21 CFR Part 606.170

### Strengthen Customer Relationships

Provide seamless customer complaint management that includes root cause, corrective actions (CAPA), issue tracking, workflow routing till resolution. Ultimately mitigate risk and maintain compliance.

##### Stylish Dashboards

Build stylish dashboards that link customer complaint data that provides clarity insights and making decision based on facts.

##### Automated Workflow

Enable complaint management process with action taken to be reviewedand closedaccording to your required workflow.

##### Auto Notification And Reminders

Assign corrective or preventive action tasks to individuals with due dates, attach supporting documents and automated task notifications and reminders.

##### Cloud Based & Tablet Friendly

Cloud-based customer feedback system available through laptop, desktop and mobile devices anytime anywhere.

##### Handle Customer Complaints With A Personal Touch At Your Fingertips

Best-practice customer complaint management to turn customer complaints into customer success.

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##### BENEFIT OF NIIX CUSTOMER COMPLAINT MANAGEMENT SOFTWARE

Smart digitalize system to optimize customer success, satisfaction and retention. Increase visibility, reduce cost of poor quality, mitigate risk and maintain ISO compliance, while promote continual improvement.

Increase Visibility

All data is centralized, tracked & reported from a single systemhelp accelerate action plan.

Reduce Poor Quality

Reduce Cost of Poor Quality by resolving customer complaints systematically and quicker.

Continuous Improvement

Share key lessons learned from the nonconformance process for continuous improvement.

Realistic Expectations

Provides realistic expectations and improves quality management system.

Clear Escalations

Clear processes ensure complaint are identified, assessed and managed in the right time.

Improve Organization Image

Less customer complaint improves employee morale, productivity& company image.

ISO Certification Compliance

Simplifies and systematic process compliance with ISO 9001 and other ISO standards audits.

Effective Response

Mobile responsive enables tasks and notification to be carried out anywhere anytime.

All Time Visibility

Visualize, gain insight and manage complaintwithin the fastest possible time.

Customer Loyalty

Improve customer loyalty, satisfaction and retention.

Shortern Resolution

Effective process enables shorter resolution time.

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